Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asfzi
About the Role
We are looking for a highly energetic Customer Success Manager to join us
You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product and it did Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D; objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
- Own and manage a portfolio of accounts,
ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What You Bring
- A bachelor’s degree or higher.
Experie
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asfzi