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As an Onboarding Engineer you will be responsible for ensuring the successful Implementation
of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.
What will you do:
- Work Directly with Technical Stakeholders and Development Teams guiding them on their successful integration of CleverTap SDK’s and API’s
- Ensure smooth and timely onboarding of tour clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process, campaign creation and successful "Go Live"
- Act as a product consultant to your customers:
Help define technical solutions and requirements to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal
- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
- Enable, create and sign off campaigns with customers
- Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues
What are we looking for?
Must Have
- Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web
- Ability to translate and troubleshoot various Scripting
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asg0v