Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asg5h

About the Role
Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.
You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.
Successful candidates are proactive, customer‑centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.
Typical TAM Activities
- Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans,



value realization roadmaps, and business reviews.
- Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
- Adoption & Enablement: Coach customer teams to become self‑sufficient in day‑to‑day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
- Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
- Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asg5h

📌 Strategic Technical Account Manager (Medellín)
🏢 Netskope
📍 Medellín