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About Wati
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 16,000 customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes,



from emerging startups to established enterprises.
Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST General, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
About the Role
We’re looking for Customer Success Managers to join our growing CS team and help customers succeed with Wati — from onboarding and activation to long‑term adoption, retention, and expansion.
This is a flexible role by design . Depending on business needs and your profile, you may focus on:
- 1:1 (high‑touch) or 1-to-Many (scaled) customer success
- Onboarding & activation (first 0–90 days) or post‑onboarding & lifecycle management
- Brazil‑focused or LATAM‑focused customer portfolios

You’ll work closely with Onboarding, Support, Sales, Product, and RevO

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asgbn

📌 Customer Success Manager (Medellín)
🏢 WATI.io
📍 Medellín