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Overview
N-iX is a integral software development service company that helps businesses across the world develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries spanning Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.
Currently, we are looking for the Service Delivery Manager to join our team in Colombia. The Service Delivery Manager is a senior operational and service role accountable for ensuring the successful delivery of high-quality end-to-end services to customers. This role combines deep operational and technical acumen with hands-on service management, responsible for service quality, reliability, and continuous improvement across the Technology teams. With key focus on service outcomes, operational excellence, and stakeholder alignment , the Service Delivery Manager plays a key role in delivering service effectiveness in alignment with business objectives.
Responsibilities
- Accountable for high-quality end-to-end service delivery to customers. Aligns service outputs with business goals, SLAs, and industry standards. Manages the delivery of Technology services to meet agreed SLAs and performance targets.
- Implements and oversees robust and scalable Technology processes such as Incident, Problem, Change, Release, Defect, Service design, and Transition.
- Oversee the resolution lifecycle for high priority defects impacting customers by actively engaging with the Support and Customer-facing teams.
- Acts as the primary contact point for escalations regarding service delivery issues. Coordinates with cross-functional teams (e.g., Product, Engineering, Cloud Operations, Support, Customer Success) to ensure any priority escalations are identified and owned. Articulates risks and progress clearly to stakeholders and drives issue resolution plans.
- Leads the design, planning, an
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ask2x
📌 Service Delivery Manager (Medellín)
🏢 N-Ix
📍 Medellín