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We are looking for a seasoned, high-impact Operations Director to design, strengthen, and scale the operating model of Contáctica. This is not only an execution role, but a business leadership role at the center of how the company grows, delivers, and performs. As a close partner to the CEO, the Operations Director will help translate strategy into action while also serving as a trusted advisor on operational health, business performance, structural gaps, and scaling priorities.
This leader will oversee the design, improvement, and governance of the company’s operational frameworks, ensuring they are efficient, scalable, and aligned with both business objectives and client expectations. We are looking for someone who brings exposure to multiple operating models and best practices, ideally from Martech, technology, SaaS, consulting, or other high-growth service environments—not only traditional marketing agencies. This person should be able to identify what the business needs, adapt proven frameworks intelligently, and build the right structure for Contáctica’s stage of growth.




A core part of the role is leading the day-to-day operational engine of the business: managing capacity, balancing workloads, improving resource allocation, monitoring delivery risks, strengthening accountability, and enabling consistent, high-quality execution across teams. You will work cross‑functionally with Sales, Client Services, Creative, Media, Strategy, Technology, and Finance to ensure the company operates with greater clarity, speed, discipline, and alignment.
This role also requires strong business and financial acumen. The Operations Director must be able to analyze numbers rigorously, question assumptions constructively, identify patterns and inefficiencies, and turn operational and financial data into better decisions. You will help strengthen visibility across performance, profitability, utilization, forecasting, and delivery performance, while giving the CEO and leadership tea

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asn7y

📌 Director de operaciones (Medellín)
🏢 Empresa confidencial
📍 Medellín