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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Services Americas — Small & Medium Enterprises
At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers — extending the success of our Consumer model across Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial SME Director, Services to drive this ambition in the Americas region. The candidate will own and scale the SME Services strategy, defining and executing a strong Go‑To‑Market approach that unlocks new revenue streams, expands monetizable offerings,



and strengthens performance discipline across CNPF. Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this leader will accelerate pipeline growth, deliver customer‑centric solutions, and ensure disciplined execution.
Key Responsibilities
The candidate will be responsible for the Americas regions (NAM, Canada and LAC) to
- Expand existing Services to CNPF (e.g., SSO, Loyalty, Deploy) by calibrating value propositions and GTM; identify and pilot with anchor clients to prove impact at pace and at scale.
- Build a segment‑led service roadmap for SME, delivering 2–3 new flagship offerings over time, in partnership with product, studios, and analytics.

Scale portfolio optimization—codify best practices, embed governance, and share playbooks across regions and segments.
- Build and execute the services GTM strategy for SME, including segmentation, value proposition, packaging

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📌 Director, Services Americas — Small (Medellín)
🏢 Mastercard
📍 Medellín