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RPA project management & working for system integrators and/or general SI.
customer-facing, partner facing, customer success, account management or strategic consulting organization
Responsibilities
- Coordinate internal resources to deliver customer outcomes as sold
- Ensure all RPA projects delivered within time, scope, quality, and cost constraints
- Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
- Ensure resource availability and allocation
- Develop detailed project plans to monitor and track progress
- Manage changes to the project scope, schedule, and costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escape to management as needed
- Successfully manage the relationship with the client and all stakeholders
- Run, manage & develop customer-facing project status meetings as required
- Create and maintain comprehensive project documentation
- Collaborate with project managers worldwide to improve PM efficiency
- Foster relationships with customers enabling future account sales
- Work collaboratively with the Professional Services Team, Customer Engagement team and assist in the proper expectation of resources and timing
- Internalize every aspect of the customer experience as it relates to delivery excellence
- Assist in the development and/or review of SOWs, MSAs, and other related documentation
- Maintain high levels of customer/partner engagement with a focus on CSAT and NPS
- Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
- Continually work to identify, develop and share new uses for client
- Identify best practice artifacts that can be packaged into delivery kits and shared with partners
- Help drive customer references and case studies
Qualifications
5+ years of experience in RPA project manageme
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1assok