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Job Description
To enhance the integral services team, we are hiring an Associate Service Consultant with strong and proven customer experience in the IT market to be based in our Medellín, Colombia office.
This position is responsible for successful consulting project delivery in support of both internal and external customers.
This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business.
This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers.
A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.
Experience / Qualifications
1+ years applicable experience managing technology implementations utilizing software tools
1+ years of MSP Experience preferred
Knowledge of CRM, ERP, PSA and RMM software and markets
Good knowledge of Windows Operating Systems and Active Directory
Proficient Microsoft Windows Server and patch management best‐practice skills
Experience with Routing, Switching, & Firewall/Edge technologies
Working knowledge of Virtualization solutions such as VMware, Hypervisor
Responsibilities
Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions




Serve as the primary technical contact throughout the entire implementation process
Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting
Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business.
Provide best practices for device/system setup to prevent unnecessary support requests
Define product specifications for the partner and end-users installation
Respond to partner inquiries and direct the resolution of outstanding issues
Monitor partner use and adoption of the software throughout the implementations
Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner's experience
Other duties as assigned
Non-Technical Skills Requirements
Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel
Strong attention to detail with data‐centric approach
Self‐motivated, decisive, with the ability to adapt to change and competing demands
Proven team player
Demonstrate the ability to present complex technical material to both technical and non‐technical customers
Preferred Skills / Certifications
Bachelor's degree in computer science or equivalent experience
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asw0v

📌 Associate Service Consultant Medellin, Colombia (Medellín)
🏢 Kaseya
📍 Medellín