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Associate Project Manager
Join our professional services team implementingcutting-edgetechnology across our IT Complete solutions suite.
Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively.
TheAssociateProject Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completedcustomer's onboardings and implementation.
If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.
Essential Duties and Responsibilities
Oversee resource schedules and coordinate updates to maximize productivity.
Responsible for complex or high-valuemulti-productimplementationprojects.
Follow up and participate in establishing practices, templates, policies, tools,and partnerships to expand and mature these capabilities for the organization
Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
Understand the context of the customer and align projects, software tools and implementation to their requirements.
Work hand by hand with implementation consultants, product and support teams tomove projects forward.
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
Own your projects,andclosely monitoreach taskanddependenciesto delivereach projecton timeand within therequiredKPIs.
Lead customers, projectplansand tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external.




Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction.
Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
Initiate and maintain strong customer relationships and be a reliable and trusted adviser.
Other duties as assigned
What You'll Bring
Understanding of the Project Management Institute (PMI) frameworkor similar.
Excellent organization,communication,customer relationshipand time management skills
Strong leadership, diplomatic,and motivational skills.
Effective resource planning and risk management skills.
Excellent communication, interpersonal and writing skills
Demonstrate sound judgment, problem-solving, and decision-making skills.
Anticipate and understand the impact of decisions on the project and customer success.
Self-motivated, decisive,and ableto adapt to change and competing demands.
Business Analyst skills
Customer relationship management focus
Required Experience
2+ years managing and delivering customer-facing projects
2+ years of experience working with business stakeholders within a cross-functional matrix environment
Strong background in Software Implementation
Preferred Experience
Project Management Certification: PMP, CAPM, Project+,or similar.
Salesforce experience
Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent experience.
Advanced Microsoft Excel skills like pivot tables, reporting, macros.
Managerial experience in deploying software solutions a plus.
Experience with emerging cloud, hosting,and web technologies.
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aswmc

📌 Associate Project Manager Medellin, Colombia (Medellín)
🏢 Kaseya
📍 Medellín