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About Reap
Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.
Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.
Backed by leading investors including Acorn Pacific, Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.
Why Reap?
This is a high-impact, ground-floor role supporting Reap's expansion into the Mexico market. You'll be the specialist who owns customer experience support as well as disputes and chargeback resolution for our LATAM client base — working directly with B2B clients and building the foundation for how we serve this market.
You'll operate with real autonomy, collaborate with a global team, and have a direct line of sight to meaningful outcomes from day one.
What You’ll Do
- Own disputes processing for the Mexico market end-to-end — this is the core of the role. Handle domestic chargeback cases using your deep knowledge of PROSA and Visa dispute procedures, ensuring accurate, timely resolution.
- Handle international chargeback cases by coordinating with card networks, international acquirers, and internal teams, ensuring disputes are documented, escalated, and resolved in line with global scheme rules and timelines.
- Serve as a direct point of contact for B2B clients via non-voice channels (email, chat, ticketing), explaining dispute requirements, outcomes, and processes with clarity and patience — clients range from sophisticated risk teams to those newer to the process.
- Collaborate closely with internal integral operatio
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