Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asyw6

Datacoves is looking for a motivated Technical Customer Success Manager to join our growing team
This is a technical role, in which you MUST be familiar with dbt, Git, SQL and Python. You’ll be the bridge between our platform and our users—guiding customers through onboarding, offering top-tier support, delivering training, and creating educational content to help them get the most out of Datacoves.
This is a high-impact role at a fast-paced startup where you’ll wear many hats, contribute across teams, and help shape the customer experience from day one.
This is a remote position for people based in North America, Central America, the Caribbean or Colombia with full-time dedication and availability during Eastern Time Zone working hours
Responsibilities
- Guide new customers through onboarding and platform setup
- Deliver responsive, technical support (Slack, MS Teams, email, and conference calls)
- Lead training sessions and Q&As; to ensure customer success
- Coordinate meetings across time zones and manage your schedule effectively




- Write and maintain user-friendly documentation in Datacoves Docs
- Create technical how-to guides, blog posts, and walkthroughs
- Help develop and record short-form educational videos and tutorials
- Occasional travel required (typically 1–2 conferences per year, with limited additional travel)

Required Qualifications
- Solid technical skills in dbt , Git , SQL , and Python
- Strong communication and empathy—you enjoy helping people succeed
- Excellent Verbal and Written EnglishExcellent time management and organizational skills
- Ability to break down technical concepts into clear, digestible content
- Comfort operating independently in a fast-moving startup environment

Preferred Qualifications
- Experience with Apache Airflow or other tools in the modern data stack
- Prior experience in a customer success, solutions, or technical support role
- Familiarity with cloud data platforms (Snowflake, Redshift, Databricks, BigQuery, etc.)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asyw6

📌 Technical Customer Success Manager (Medellín)
🏢 Datacoves
📍 Medellín