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We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The idóneo candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni‑channel and conversational AI solutions.
Amazon Connect & IVR Testing
- Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
- Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time‑of‑day), outbound dialers, and campaign management pipelines.
- Validate omni‑channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
- Test voice user interfaces (VUI)



and advanced IVR systems; validate conversational flows for text‑based bots (Web, Facebook Messenger, WhatsApp, etc.).
- Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
- Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.

Load, Performance & Automation
- Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
- Devel

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asz7z

📌 Amazon Connect Automation Consultant, Quality Assurance (Medellín)
🏢 NeuraFlash
📍 Medellín