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Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
Job Description
The Operational Excellence Lead will drive transformation by leveraging advanced technologies and methodologies. This includes applying AI and process mining tools to automate and optimize servicing operations, using data-driven insights to improve performance, and ensuring process standardization across countries. The role requires strong expertise in Design for Six Sigma (DFSS) to design robust, scalable processes and foster a culture of continuous improvement and innovation. The Lead will also champion change management and team upskilling to ensure successful adoption of new solutions.
Responsibilities
- Operational Strategy & Execution
- Support defining and putting into action the Target Operating Model (TOM).
- Find and carry out process improvements that match transformation objectives.
- Ensure that new processes and systems are operationally ready and sustainable.
- Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America
- Use Design for Six Sigma (DFSS) to create strong, standardized processes and promote continuous improvement
- Guide the adoption of emerging technologies and encourage ongoing learning to achieve successful transformation and operational excellence.
- Process Optimization
- Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.
- Leads Lean Six Sigma projects to
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