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Job Title: Service Provider Networking Engineer (L2) – German/English
Location: Colombia
Education: Bachelor’s degree in Networking, Telecommunications, IT, or equivalent experience
Experience: Minimum 1+ year of experience in networking support (TAC / L2). German and English knowledge.
No of Openings: 1
Summary
The Service Provider Networking Engineer (L2) is responsible for providing advanced technical support to customers by diagnosing, troubleshooting, and resolving complex networking and product-related issues. This role supports service provider environments and works closely with L3 and Engineering teams to ensure timely escalation and resolution. The adecuado candidate has strong networking fundamentals, customer-facing experience, and a proactive mindset focused on continuous technical growth and customer satisfaction.
Roles and Responsibilities
- Troubleshoot and diagnose Level 2 technical issues reported by customers, ensuring timely and effective resolution.
- Investigate and resolve product-related issues, including configuration, code, and feature behavior.




- Escalate cases to L3 and Engineering (R&D;) teams when required, ensuring complete documentation and timely handoff.
- Maintain consistent customer satisfaction through clear communication and effective problem resolution.
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Collaborate with L2 peers, Team Leads, and Managers on complex cases requiring additional support.
- Ensure proper escalation of cases involving technical complexity or customer impact.
- Continuously enhance technical and product knowledge to stay current with evolving technologies.
- Contribute to internal Knowledge Bases and technical forums by documenting solutions and best practices.

Required Skills
- Minimum 1+ year of experience in networking support or Technical Assistance Center (TAC) roles (L2 level).
- Strong knowledge of networking fundamentals, including:
- Bridging and sw

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