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Overview
At Near , we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company
Our client is an innovative SaaS company in the communications/automation space, helping businesses manage messaging, VoIP, and AI-powered workflows. They work as a distributed team and are growing fast while remaining bootstrapped and profitable. With innovation and ownership at their core, they are transforming how businesses communicate with their customers and building more efficient, automated operations.
About the Role
We’re looking for a Customer Success Manager who combines strong customer-facing skills with real technical comfort. You’ll own a portfolio of accounts, lead onboarding and training, and guide customers to get full value from a technical SaaS product. This role requires someone proactive, confident on Zoom, comfortable with APIs and workflows at a conceptual level, and who takes full ownership instead of defaulting to escalation.




You Will
- Run daily Zoom calls with customers to onboard, train, and support them.
- Lead end-to-end onboarding for new accounts, from kickoff to successful go-live.
- Help customers configure and use the platform (messaging, VoIP, AI agents, workflows).
- Troubleshoot issues, distinguish between configuration/user errors vs. bugs, and coordinate with engineering when needed.
- Guide customers on best practices and process design, sometimes pushing back when their approach is not optimal.
- Monitor usage, spot underuse or risks early, and proactively reach out to drive adoption and expansion.
- Own a set of assigned customer accounts and be their primary point of contact and trusted advisor.
- Collaborate closely with product and engineering teams to share customer feedback and surface product gaps and opportunities.

About You
Your Background:
- 3+ years in customer-facing roles such as C

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1o2

📌 Customer Success Manager (Medellín)
🏢 Hire With Near
📍 Medellín