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( Optional Analytics - see below for details). (Optional Analytics* + Google Analytics to gather external career site traffic metrics. + Tracking Pixels to track the source of traffic to your external career site.* CS Specialist or equivalent within the organization* Bachelor’s degree or +3 years business experience* 3+ years of call center supervisor experience* Proficient in Microsoft Office; Excel, PowerPoint, Word, etc./ SAP & Salesforce preferred/* Interpreting KPI’s* Advanced English & Spanish* Good attendance record/Responsible work ethic* Patience and positive attitude* Excellent written and verbal communications skills* *Grow:* Be part of our integral company with 20+ brands to grow and develop your skills along multiple career paths.* *Learn:* Have access to a wealth of learning resources,



including our digital learning portal.* *Belong:*Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.* *Give Back:* Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.### Let’s Connect

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4kd

📌 Supervisor, Customer Service (Medellín)
🏢 Stanley Black & Decker
📍 Medellín