Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5vp
Description:
The Telephone Triage Nurse (RN) will be responsible for monitoring, answering, and responding to calls received through our emergency line outside of office hours. This individual will provide timely and appropriate guidance to patients in the critical postoperative period and, when necessary, escalate cases to the appropriate surgeon.
Key Responsibilities:
- Answer and respond to all incoming calls to our after-hours emergency line.
- Listen to the patient's concerns, gather relevant information to provide guidance on proper care, and determine when to escalate the case to the surgeon.
- Create, manage, and close patient cases in Salesforce.
Skills, Knowledge & Expertise:
- Advanced knowledge of medical terminology.
- Excellent verbal and written communication skills with diverse audiences (patients,
family members, and physicians).
- Superior listening skills with the ability to quickly comprehend instructions in emergency situations.
- Ability to frequently synthesize patient data and implement an appropriate action plan based on the situation (strong critical thinking skills and good judgment).
About Virtual Staffing Solutions:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5vp