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About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading general software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Customer Operations & Success Specialist (Billing and Payments)





As a Customer Operations and Success Specialist, you will support our partners by reviewing and resolving billing, invoicing, tax, and payment related inquiries. This role blends customer service with financial operations, requiring strong attention to detail and a foundational understanding of accounting and billing workflows.

You will work cross functionally with Billing, Accounting, Collections, and Sales Operations to investigate disputes, communicate outcomes clearly, and ensure an accurate and positive customer experience in a fast paced, global environment.

Responsibilities
- Review invoices, credits, usage, and payment history to identify discrepancies and root cause
- Clearly communicate resolutions and next steps to customers
- Document cases accurately and escalate complex issues when needed
- Partner with internal teams to resolve issues end to end
- Identify recurring issues a

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📌 Biling and Success Specialist (Medellín)
🏢 Kaseya Careers
📍 Medellín