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Company Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a integral shift by doing work that matters.

Service Delivery ensures the delivery of our services to our clients and from our clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product’s value and manage the relationship between the client and our operational services teams. We are responsible for organization and governance, service design, operational excellence, customer experience, and continuous service improvement.

In this area, the Incident Manager oversees the resolution of IT incidents, ensuring mínimal disruption to business operations.



This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.

Responsibilities:
- Incident Management:
- Receive, log, and classify IT incidents.
- Coordinate incident response teams, assigning tasks and monitoring progress.
- Conduct root cause analysis to identify underlying issues.
- Implement corrective actions to prevent recurrence.
- Update stakeholders on incident status and resolution.
- Problem Management:
- Identify recurring incidents and develop preventive measures.
- Work with relevant teams to implement changes to improve system stability.
- Knowledge Base Management:
- Maintain a comprehensive knowledge base of known issues and solutions.
- Share knowledge with team members to improve response times.
- Reporting:
- Generate incident reports and metrics.
- Analyze data to identify trends and areas f

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📌 Incident Manager (Medellín)
🏢 Endava
📍 Medellín