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Maintenance Support Specialist:
Job ID R26_1733 Address Remote CA, REMOTE, California, 00000, United States Location California

Job Summary:
Key Duties and Responsibilities:
- Utilize ServiceNow to create, track, and research incidents and work orders.
- Provide level 1 troubleshooting for equipment both on and off the network, assisting store personnel resolve issues to avoid dispatching a work order.
- Proactively monitor networked equipment, including but not limited to food, beverage, fuel, and HVAC equipment.
- Follow all environmental and safety regulations in regard to fuel use at store, including monitoring Automatic Tank Gauges, addressing fuel spills, and other duties.
- Answer incoming phone calls from stores, technicians and vendors, and meeting department metrics.
- Process rejected Work Orders in a timely fashion.
- Research charge disputes.
- Create bulk work orders by request.
- Research and correct Work Orders that fail due to incorrect categorization, location, etc.
- Submit suggestions to improve team knowledge base.




- Take professional development classes as directed by leadership
- Provide onsite support to stores in the neighboring area once per quarter.
- Additional projects as requested by Supervisor.
- Work overtime as needed.
- Possibility of working evenings, nights, weekends, and holidays via a set schedule.

Education and Experience:
Education: High School Diploma/GED

Specific Knowledge and Skills:
- Customer obsessed mentality, working an issue to resolution or ensuring the issue is assigned to the correct resolution team.
- Ability to conduct company business in a professional and ethical manner
- Communicate troubleshooting procedures to a non-technical audience.
- Understand basic computer functions.
- Willingness to work through communication barriers.
- Knowledge of ServiceNow a plus.
- Bilingual a plus.
- This job description is intended to describe the general nature and level of the work being performed by the individuals assi

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📌 Maintenance Support Specialist (California)
🏢 7-Eleven
📍 California