Postúlate en Kit Empleo: kitempleo.com.co/empleo/1cd3n6

**Position**: Customer Success Executive

**Location**: Colombia

**Department**: Operations

**Compensation**: up to $1,800,000 COP + Connectivity allowance + Legal benefits (bonuses, severance, vacation, severance interests) + Full social security coverage.

**Key Responsibilities**
- Conduct meetings to resolve questions and prepare clients for interviews with employers or embassies.
- Keep client records, documents, and updates accurate in internal systems and CRM.
- Monitor each case to identify delays or issues early and propose solutions.
- Schedule and coordinate meetings between clients and internal teams when needed.
- Provide personalized support in preparing required documents and forms.
- Follow up with inactive clients and ensure they receive complete and correct information on time.
- Promote a professional, empathetic,



and customer-focused experience aligned with VIS Latam standards.

**Requirements**:

- Degree in Business Administration, International Business, Communications, or related fields.
- 1+ year of experience in customer service or international process management.
- Excellent communication skills in Spanish and English.
- Organized, empathetic, and proactive, with strong attention to detail.

**Job Types**: Full-time, Contract
Contract length: 6 months

**Education**:

- Bachelor's (required)

**Experience**:

- customer service or international process management.: 1 year (required)

**Language**:

- english (required)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1cd3n6

📌 Customer Success Executive (Work From Home) (Bogotàcito)
🏢 Vishram International Services
📍 Bogotàcito