Responsabilities
Analyze telecommunications solutions proposed by different teams, including technologies such as MPLS, SD-WAN, P2P, EVPN, routing protocols and Internet elements.
Identify flaws in proposed solutions and recommend improvements.
Identify technical risks, solutions and workarounds needed to meet or exceed customer expectations before and during implementation.
Communicate with Project Managers and customers as the technical specialist during implementation activities.
Define technical configurations that meet project scope, customer requirements and internal implementation standards.
Identify equipment operating software, firmware requirements and required licenses.
Follow and, when required, define methods of procedure and required resources to conduct implementation activities.
Coordinate interactions among different systems, engineering teams and stakeholders across several countries.
Attend testing and implementation calls and online meetings.
Configure and operate monitoring systems as needed for implementation support.
Adhere to customer schedules,
mostly in Latin America, and support versátil working hours when required, including holidays, weekends, nights and early mornings.
Position as a technical specialist to troubleshoot issues that arise during implementation.
Ensure the final technical solution is delivered according to project scope and internal standards.
Support customer acceptance of the implemented technical solution.
Use IT tools to document project requirements, changes and final technical solutions.
Prepare special technical reports in standard and non-standard formats.
Document technical information required for clean implementation and transition to maintenance teams in different countries.
Discuss technical issues, solutions and workarounds with internal and external stakeholders.
Communicate complex technical matters clearly to audiences with different backgrounds and responsibilities.
Perform other duties as assigned and co