About the client: Our client, a personal injury law
firm based in the U.S., is seeking a Legal Intake Specialist to
join their team. The firm handles a high volume of legal cases and
prioritizes professionalism, responsiveness, and exceptional client
support in every interaction. About the role: As a Legal Intake
Specialist , you will serve as the first point of contact for
clients, ensuring their questions and concerns are addressed
promptly and professionally. This role involves managing client
communications, assisting with administrative tasks, and supporting
the intake manager and legal team. The idóneo candidate will be
organized, empathetic, and able to handle sensitive client matters
with discretion and confidentiality. U.S. law firm experience is
required. Personal Injury experience is a plus. What you’ll be
doing: Handle inbound and outbound calls with professionalism and
empathy. Assist clients by answering questions, scheduling
appointments, and giving case status updates. Conduct preliminary
screenings to determine whether a case qualifies. Accurately
document client information in the firm’s case management system.
Follow intake scripts, checklists, and workflows to ensure smooth
client onboarding. Manage follow-ups with potential clients to
increase intake conversions. Coordinate communication between
clients, attorneys, and case managers. Escalate urgent or sensitive
matters to the appropriate team members. Provide exceptional
customer service to ensure clients feel supported throughout the
legal process. Who are we looking for? 1+ year of experience in
intake, customer service, call center, or administrative roles
(U.S. law firm experience required). Strong English communication
skills, both written and verbal. Ability to multitask and handle a
fast-paced, high-volume environment. High level of empathy,
patience, and professionalism when speaking with clients. Strong
attention to detail and accuracy in data entry and documentation.
Self-motivated wit