Elite Virtual Assistance (EVA) is hiring on behalf of a growing U.S.-based insurance agency specializing in auto and home insurance.
We’re looking for a reliable, detail-oriented Customer Service Representative who knows how to communicate professionally, solve problems, and create a great experience for customers — even when the customer calling isn't having a great day.
This is a true customer service role. You’ll be communicating directly with insurance customers by phone and email, helping them with questions about their policies, billing, coverage changes, claims, cancellations, and other day-to-day service needs.
What You'll Be Doing
You’ll become an important part of the agency’s customer service team. Your responsibilities will include:
Answering inbound customer phone calls and emails
Assisting customers with auto and homeowners insurance policies
Processing and following up on policy endorsements and coverage changes
Helping customers understand billing questions and payment issues
Handling pending cancellations and working with customers to resolve problems before policies cancel
Assisting customers with general claims questions and directing them through the appropriate process
Documenting customer conversations and policy activity accurately
Following up on outstanding service issues to make sure they are resolved
Communicating with insurance carriers when necessary
Handling frustrated or difficult customers professionally and working to turn a negative situation into a positive experience
Identifying issues that require escalation and making sure they reach the right person
We're Looking for Someone Who Is...
Highly reliable. This is extremely important. Our clients depend on their team members to be online, available, and ready to work every day. Consistent attendance, dependable internet, and professional commu