Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
- Manage and maintain relationships with VIP / high-value clients;
- Act as the main point of contact for assigned accounts;
- Provide personalized service and proactive communication;
- Monitor client activity and performance metrics;
- Identify opportunities for upselling and cross-selling;
- Develop strategies to increase client retention and lifetime value;
- Handle escalations and complex client issues efficiently;
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
- Track KPIs related to retention, reactivation, and revenue growth;
- Stay updated on products, promotions, and market trends;
- Comply with company policies and security standards.
Experience you’ll need to bring:
- Fluency in Spanish (mandatory);
- Advanced command of English (written and spoken);
- Previous experience as an Account Manager, VIP Manager, or similar role;
- Experience in iGaming / fintech / online services (preferred);
- Analytical mindset with ability to interpret client data;
- Results-driven with strong focus on revenue and retention.
It's a perfect match if you have those personal features:
- Strong sales, negotiation, and communication skills;
- Experience or strong ability in cross-selling and identifying revenue opportunities;
- High level of responsibility;
- Proactive mindset, with the ability to anticipate client needs and take initiative;
- Creative and out-of-the-box thinking to solve problems and enhance user engagement.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- General Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);