Production Support Coordinator (Spanish & English)

Location: Medellín, Colombia

Employment Type: Full-Time

Salary: $1,200 USD/month

Contractor role

Language Requirements: Spanish & English

About the Role

We are looking for a highly organized and detail-oriented Production Support Coordinator to join our team in Medellín. This role is responsible for making sure landscaping and field production jobs are fully prepared, properly scheduled, and ready for successful execution.

The Production Support Coordinator serves as an important link between Project Managers, Production, Accounting, Purchasing, field crews, vendors, and other internal teams . You will help ensure that projects have the right documentation, materials, equipment, permits, and scheduling in place before work begins.

Because our field teams operate primarily in Spanish while much of our internal coordination is conducted in English, this position also provides bilingual communication support to ensure information is communicated clearly and efficiently across teams.

Key Responsibilities

Scheduling & Job Readiness

- Coordinate upcoming projects to ensure all required documentation, permits, materials, equipment, and resources are ready before production begins.
- Confirm that crews have everything they need before leaving the yard.
- Coordinate with Accounting to verify customer deposits before jobs are scheduled for production.
- Monitor upcoming jobs and identify potential delays or missing requirements before they impact the schedule.

Utility Locates & Compliance
- Submit utility locate requests through the 811 Call Before You Dig system.
- Request complete site markings for applicable projects.
- Track utility locate requests and verify clearances before scheduling field crews.
- Maintain accurate records of utility locate activity and project clearances.

Production Planning & Scheduling
- Develop and maintain production schedules to ensure projects are completed in the correct sequence.
- Verify that prerequisite tasks, materials, equipment, utility clearances, and crew availability are in place before releasing jobs.




- Create and maintain project Gantt charts.
- Upload project schedules and timelines into Aspire for team visibility.

Aspire & Project Management Systems
- Maintain accurate and up-to-date project information in Aspire.
- Update ticket notes, schedules, project statuses, and other relevant information.
- Monitor outstanding items and ensure pending tasks are addressed.
- Conduct daily coordination with Project Managers to review project status, upcoming work, and outstanding requirements.

Purchasing & Vendor Coordination
- Process purchase requests and coordinate with the Purchasing Assistant.
- Forecast material requirements based on upcoming production schedules.
- Coordinate with vendors to ensure materials are delivered on time.
- Track purchase orders and support inventory planning.

Property Documentation & Quality Assurance
- Verify that properties have complete and accurate service notes before crews are dispatched.
- Identify missing, outdated, or incomplete information and coordinate updates with the Brand Experience and Design teams.
- Ensure Aspire ticket notes clearly communicate the work required for each visit.

Field Feedback & Documentation
- Review crew photos, field notes, and project updates following completed work.
- Compare completed work against the original project scope and requirements.
- Verify that required before-and-after photos and documentation have been uploaded.
- Identify incomplete tickets, missing documentation, or potential quality concerns.
- Summarize field observations and communicate relevant findings to the appropriate teams.

Operational Compliance & Performance
- Monitor adherence to work instructions, property notes, and operational standards.




- Identify recurring issues or compliance concerns among crews and crew leaders.
- Track operational trends and prepare reports highlighting recurring problems.
- Support the team in identifying corrective actions and opportunities for process improvement.

Job Close-Out & Billing Support
- Assemble required project close-out documentation.
- Confirm that projects are fully completed and properly documented before handoff.
- Ensure completed jobs are accurately transferred to the Billing team.
- Maintain organized project records for future reference and audits.

What We're Looking For
- Bilingual Spanish and English communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Excellent attention to detail and ability to manage multiple projects simultaneously.
- Ability to coordinate with multiple teams and follow up on outstanding items.
- Strong communication skills and confidence working with field and office teams.
- Comfortable working with spreadsheets, scheduling tools, and project management systems.
- Ability to identify problems before they become operational delays.
- Proactive, accountable, and solutions-oriented approach to work.
- Ability to work in a fast-paced, deadline-driven environment.
- Previous experience in operations, coordination, project support, administration, construction, landscaping, logistics, or a similar environment is a plus.

Why Join Us? This is an excellent opportunity for someone who enjoys organization, coordination, problem-solving, and operations and wants to play a key role in keeping projects moving efficiently.

You will work closely with multiple areas of the business and gain exposure to production planning, project coordination, purchasing, field operations, quality assurance, and billing , making this a strong opportunity to grow within an operations-focused environment.

If you are organized, proactive, bilingual, and enjoy making sure everything is in place for a team to succeed, we would love to hear from you.

📌 Production Support Coordinator (Medellín)
🏢 DhanInfo
📍 Medellín