Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative general force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.
Position Description:
Act as a Subject Matter Expert (SME) for Accounts Payable (AP) within a GBS model, overseeing and supporting operations executed by a BPO provider. Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.
Key Responsibilities
BPO Oversight & Operational Control
-
Monitor daily AP operations performed by the BPO provider
-
Validate service delivery against SLAs, KPIs, and quality standards
-
Review outputs such as invoice postings, payment proposals, and reconciliations
-
Identify and escalate performance gaps or risks
Issue Resolution & Escalations
-
Act as first point of escalation for complex AP issues:
-
Blocked invoices
-
Pricing/PO discrepancies
-
Payment failures
-
Coordinate resolution between BPO, Procurement, and internal stakeholders
-
Ensure timely closure of tickets and escalations
Quality & Compliance
-
Perform quality reviews and audits on BPO-processed transactions
-
Ensure adherence to internal controls and policies (SOX if applicable)
-
Detect and prevent duplicate or incorrect payments
-
Maintain proper audit trail and documentation standards
Process Governance & SME Role
-
Ensure compliance with GBS standard operating procedures (SOPs)
-
Act as process expert for AP, providing guidance to BPO and internal teams
-
Support training and knowledge transfer to the BPO provider