About Nue.io
Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.
What You’ll Do:
We are seeking a Technical Support Engineer to provide world-class technical assistance to our customers. In this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. You will work closely with engineering, product, and customer success teams to deliver an exceptional support experience.
Responsibilities:
- Be the initial point of contact for customer issues. As a Technical Support Engineer for our clients,
you will play a crucial role in ensuring their success and satisfaction with our products Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
- Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows. Analyze issues with Nue data, integrations and product functionality.
- Provide Salesforce and Nue best practices.
- Provide support via Slack, phone or Zoom to Nue customers.
- Become an expert on the product domain from both a business and technical perspective.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in testing and validating new product releases, providing feedback on usability and stability. Support internal teams with technical expertise, including sales and customer success.
- Contribute to process improvements to enhance t
📌 Technical Support Engineer (Bogotá)
🏢 Nue.io
📍 Bogotá