We are seeking an experienced and highly organized Pre-Litigation Personal Injury Case Manager to support a growing U.S. personal injury practice.
This role will focus on managing personal injury matters during the pre-litigation stage
, from client intake and case opening through treatment coordination and records collection.
The adecuado candidate has hands-on experience working with a U.S. personal injury law firm
, understands the pre-litigation case lifecycle, and can independently follow up with clients, medical providers, and insurance companies to keep cases moving forward.
Key Responsibilities
Client Intake & Case Opening
- Conduct prospective and new client intakes.
- Collect required documents and information from leads and clients.
- Prepare and send retainer agreements for signature.
- Organize and maintain new client documentation.
Insurance Claims
- Open insurance claims on behalf of clients.
- Prepare and send Letters of Representation to insurance carriers.
- Communicate with insurance companies regarding claim information and status.
- Maintain accurate insurance and claim documentation.
Treatment Coordination
- Coordinate and manage clients' medical treatment.
- Maintain regular communication with clients regarding treatment progress.
- Follow up with medical providers regarding appointments, medical records, and outstanding bills.
- Monitor treatment progress and identify outstanding items requiring follow-up.
Records & Case Documentation
- Obtain police and accident reports.
- Request and follow up on medical records and billing statements.
- Maintain complete and organized electronic case files.
- Ensure case information and documentation remain accurate and up to date.
Additional Responsibilities Depending on experience, the successful candidate may also assist with:
- Preparing and sending settlement demand packages.
- Supporting lien negotiations and lien reductions.
- Other related personal injury case management responsibilities as assigned.
Qualifications
- Previous experience as a Personal Injury Case Manager, Legal Assistant, or similar role with a U.S. personal injury law firm .
- Strong understanding of the personal injury pre-litigation process .
- Experience conducting client intakes and opening insurance claims.
- Experience coordinating medical treatment and communicating with healthcare providers.
- Experience requesting medical records, bills, and police reports.
- Strong written and verbal English communication skills.
- Excellent organization, follow-up, and attention to detail.
- Ability to independently manage multiple active cases and priorities.
Preferred Experience
- Settlement demand preparation.
- Medical lien management and lien reductions.
- Insurance carrier communication.
- Medical records and billing coordination.
- High-volume personal injury case management.
Ideal Candidate We are looking for someone who is proactive, dependable, and highly organized
. You should be comfortable taking ownership of assigned cases, following up consistently, and identifying what needs to be done next without requiring constant supervision.
Prior hands-on U.S. Personal Injury experience is strongly preferred
. This position is best suited for someone who already understands how pre-litigation PI cases move from intake through treatment and case development.
Requirements
- Full-time availability during Pacific Time business hours.
- Reliable high-speed internet connection.
- Quiet and professional remote workspace.
- Computer and headset suitable for client and provider communications.
📌 Pre-Litigation Personal Injury Case Manager (Colombia)
🏢 Bluebook Helpers
📍 Colombia
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