? IT Product Support – Service Desk Agent | Bogotá

We’re looking for an IT Product Support – Service Desk Agent to provide L2 application support for a integral eQMS environment .

? Location: Bogotá, Colombia – On-site

?️ English: Solid/Advanced

? Experience: 2–5 years in Service Desk / IT Application Support

Key Responsibilities:

- Handle L2 incidents, service requests, standard changes and escalations.
- Monitor and troubleshoot eQMS application issues.
- Support go-lives, hypercare, releases and data migration activities.
- Manage tickets using BMC Helix ITSM or similar tools.
- Coordinate with development, infrastructure, QA/validation and business teams.
- Maintain knowledge articles, troubleshooting guides and support documentation.

What we’re looking for:





- Strong IT Service Management / ITIL mindset.
- Experience with ticketing and incident management.
- Knowledge of regulated systems, GAMP5 , audit trails and electronic signatures.
- Experience with eQMS or Quality Management Systems is highly valued.
- Strong analytical and troubleshooting skills.
- Python, SQL, scripting, monitoring or log analysis are a plus.

? Interested? Send your CV to: [email protected] #Hiring #ITJobs #ServiceDesk #ITSupport #ApplicationSupport #eQMS #ITIL #Bogota #ColombiaJobs #TechJobs

📌 IT Product Support – Service Desk Agent (Bogotá)
🏢 Reclutamiento
📍 Bogotá