Guest Service Representative

Full-Time or Part-Time | Remote

Days: Thursday through Monday (includes weekends)

We’re a corporate housing company in need of a Guest Experience Representative. This person willdeliver a smooth, thoughtful, and high-quality experience for guests while supporting the operational excellence behind each stay.This role is adecuado for someone who is friendly, detail-oriented, and highly reliable. The right candidate combines strong customer service instincts with the ability to stay organized, follow through, and keep many moving pieces on track. They are proactive, polished, and take pride in making sure things are handled thoroughly and professionally.

Position Overview The Guest Experience Representative will ensure guests have a smooth, positive experience from beginning to end. This person will be a key part of keeping everything running smoothly by supporting guests, coordinating day-to-day details, and helping ensure nothing falls through the cracks.

This role is a great fit for someone who is warm, dependable, and quick to respond, and who stays calm and steady when things get busy. The ideal person builds trust easily, communicates clearly, and does a great job keeping details organized and making sure things keep moving.

What We’re Looking For

We’re looking for someone with 3–5 years of experience in a similar role, ideally in guest services, hospitality, property management, leasing, or another customer-facing operations environment.

The right person brings excellent customer service skills and a real sense of empathy for others.



They are highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment. They take initiative, communicate clearly and professionally, and can be counted on to follow through and do things well.

This person should also have strong administrative skills, good judgment, and the ability to support both guest needs and day-to-day operations with care, thoughtfulness, and attention to detail.

Qualifications

- 3–5 years of experience in guest services, hospitality, property management, leasing, or a similar operations-focused role
- Strong customer service and relationship management skills
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities and follow through consistently
- Strong administrative and documentation skills
- Professional, dependable, and proactive approach to work
- Ability to handle sensitive situations with empathy, discretion, and good judgment

What Success Looks Like Success in this role means delivering a consistently high-quality experience, maintaining strong attention to detail, and ensuring that both guest-facing and operational responsibilities are handled with professionalism, care, and follow-through.

Job Types: Full-time, Part-time

Application Question(s)

- How many years of customer service or hospitality experience do you have?
- What's important to you in your next role?
- What is your desired compensation?

Work Location: Remote

📌 Guest Service Representative (Colombia)
🏢 Housing Solutions
📍 Colombia