We are seeking a technically skilled Software Engineer with at least 1-3 years of experience in Software Development & L3-level support of product applications. The idóneo candidate will be responsible for diagnosing and resolving technical issues, handling Incident

Management, code optimize to improve operational efficiency.

Key Responsibilities:

- Application Support & Incident Management o Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams.

o Analyz and resolve applications, databases, and report issues across legacy and .NET platforms.

o Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence.

o Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance.

o Improve system stability by proactively identifying recurring issues and optimizing application behavior.

- Application Development & Maintenance o Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance.

o Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions.

o Debug legacy and modern codebase to resolve defects and optimize business logic.

o Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD)

o Support application upgrades, patches, and minor enhancements in production environments.

- Database & Reporting Support o Develop, optimize, and troubleshot SQL queries, stored procedures,

functions, and views on MS SQL Server.

o Support enterprise reporting solutions using Crystal Reports and SSRS,

including Fixing report failures, Performance tuning, Enhancing report reliability o Assist with data validation, data corrections, and impact analysis in production systems.

o Partner with business users to ensure reporting accuracy and data consistency.





- Collaboration, Mentoring & Knowledge Management o Work closely with business users, development teams, and global stakeholders in an international environment.

o Provide technical guidance and mentoring to L1 and L2 support engineers.

o Create and maintain: Technical documentation, SOPs, Knowledge Base (KB)

articles o Participate actively in code reviews, solution design, and technical discussions.

o Demonstrate strong alignment with Scrum values: Commitment, Focus,

Openness, Respect, and Courage.

Experience:

- 1 - 3 years of hands-on experience in developing, maintaining, and supporting software solutions using VB6 with MS SQL and .NET Core
- Extensive experience across the full software development lifecycle (SDLC),

including requirements analysis, design, coding, testing, deployment, and production support.
- Practical exposure to working in an Agile/Scrum environment, collaborating with cross-functional teams to deliver stable and high-quality solutions.
- Good understanding of object-oriented programming (OOP); able to solve technical problems
- Working knowledge of Web application development using .NET Core (6/7/8), C#,

Asp.net Core, MVC, Web API, Postman.
- Experience with usage of Azure DevOps

Technical Skills:

- Programming & Frameworks: VB6 (Mandatory, Expert), .NET Core, C#
- Database & Reporting: MS SQL Server, SSRS, Crystal Reports
- Incident Management, Root Cause Analysis (RCA), SLA Management
- Agile / Scrum (Working Knowledge)

Soft Skills & Professional Traits:

- Customer service oriented with a problem-solving attitude.
- Strong attention to detail and accuracy is essential.
- Entrepreneurial thinking and flexibility to change.
- Very good English communication skills (concise writing and orally convincing).
- Structured and clear writing skills.
- Proven ability to solve complex business problems using analytical reasoning.
- Demonstrated positive attitude, self-motivated, team player.

📌 Desarrollador de .NET (Bogotá)
🏢 Infotree Global Solutions
📍 Bogotá