Lead the Way to Life-Changing Legal Support

Trusted client relationships start with organized, responsive communication. The Customer Service Representative plays a strategic role in strengthening lead conversion, supporting sales performance, and helping a respected legal services provider deliver accessible support at scale. With Emapta, top 1% talent can build a rewarding integral career that offers stability, growth, work-life balance, and exposure to international teams across thriving legal markets.

Snapshot

Employment Type: Indefinite term type contract

Work Setup: Onsite, Connecta 26, Calle 97A, Bogotá, Colombia

Shift: Rotating Schedule, Shifting Off

Benefits

- 5 days work week
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )

Qualifications

- 1 to 3 years of experience in customer service, reception, intake, call center, or another customer-facing role
- English proficiency at a B2 to C1 level (required)
- Fluent Spanish communication skills, both spoken and written
- Excellent verbal and written communication skills
- Strong interpersonal and active listening skills
- Excellent organizational skills and attention to detail
- Ability to manage a high volume of inbound and outbound calls while maintaining accuracy and professionalism
- Working knowledge of CRM systems is preferred
- Proficiency in Microsoft Office Suite or Google Workspace




- Strong problem-solving and multitasking skills
- Customer-focused mindset with a positive and professional attitude
- Ability to work independently and collaboratively within a team
- Strong time management and organizational skills
- Adaptability in a fast-paced, customer-focused environment
- Ability to communicate effectively with prospective clients and internal sales representatives
- Familiarity with telephone systems, CRM platforms, and standard office software

Responsibilities

- Answer inbound calls and make outbound calls to prospective clients in a timely and professional manner
- Deliver an exceptional customer experience through friendly, courteous, and responsive service
- Conduct the initial intake process by gathering and verifying basic client information
- Qualify prospective clients based on established criteria
- Transfer qualified leads to the appropriate Sales Representative for further consultation
- Accurately document all client interactions and information in the CRM system
- Maintain confidentiality and professionalism throughout all client communications
- Follow company procedures and maintain accurate records during the intake process

Success in This Role
- Deliver outstanding customer service by efficiently qualifying prospective clients,



accurately documenting client information, and maintaining complete and accurate CRM records.
- Ensure a seamless handoff of qualified leads to the sales team, contributing to an exceptional client experience and improved sales performance.

About the Client Our client is a leading U.S.-based legal services organization recognized for delivering trusted representation across complex insurance and personal legal matters. Backed by a large team of experienced legal professionals and an expanding national presence, the firm has successfully helped tens of thousands of clients secure meaningful outcomes while recovering hundreds of millions of dollars in compensation.

Through client-focused advocacy, operational excellence, and a commitment to accessible legal support, the organization continues to set a high standard for service and results across multiple practice areas.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra

📌 Customer Service Representative (Legal) (Bogotá)
🏢 Emapta Global
📍 Bogotá