Remote – Latin America (LATAM) | Freelance Independent Contractor | $300 USD/week

About MHHome Solutions

MHHome Solutions is a Miami, Florida–based residential construction and home improvement company serving homeowners across South Florida.

Our work includes roofing, impact windows and doors, kitchens, bathrooms, additions, complete home renovations, permitting coordination, and project execution.

Because we work directly with homeowners throughout the entire renovation process, customer experience and communication are critical to our success.

We are looking for a highly proactive, energetic Customer Experience Specialist who can take ownership of the customer relationship from the moment a project is sold through completion.

The Opportunity

This is not a passive customer service position.

We are looking for someone who naturally takes initiative, communicates constantly, follows up without being asked, and makes sure customers always know what is happening with their project.

You will serve as a key point of contact throughout the entire customer journey — from Sale to Finish.

You'll communicate with homeowners, coordinate information with internal teams and project personnel, identify issues before they become problems, and make sure customers feel informed, supported, and taken care of throughout their construction project.

The adecuado candidate is high-energy, extremely proactive, organized, responsive, and genuinely customer-focused.

What You'll Do

- Serve as a primary customer contact throughout the project lifecycle, from sale through completion.
- Maintain constant and proactive communication with customers.
- Follow up with customers regularly regarding project status, scheduling, next steps, and outstanding items.
- Respond quickly and professionally to customer questions, concerns, and requests.
- Keep customers informed rather than waiting for them to ask for updates.
- Coordinate communication between customers, sales, operations, project teams, contractors, and other relevant parties.
- Monitor the customer journey and identify potential problems or communication gaps early.




- Escalate issues appropriately and help drive them toward resolution.
- Set clear expectations with customers regarding project progress and next steps.
- Document important customer communications and maintain accurate project information.
- Follow up on commitments to ensure that customers receive the information or action promised.
- Help create a professional, organized, and positive customer experience throughout the construction process.
- Maintain a high level of urgency and responsiveness when dealing with customer needs.

What We're Looking ForMust-Have Qualifications
- Fluent English and Spanish — written and spoken.
- Strong customer service and communication skills.
- Highly proactive personality — you don't wait to be told what needs to be done.
- High energy, enthusiasm, and a strong sense of urgency.
- Excellent follow-up skills.
- Strong organization and attention to detail.
- Ability to manage multiple customers, conversations, and priorities simultaneously.
- Professional and confident communication with homeowners.
- Ability to handle customer concerns calmly and professionally.
- Reliable internet connection and a professional, quiet home-office environment.
- Availability to work Monday–Friday during U.S. Eastern Time business hours.
- Comfortable working remotely and independently.

The Right Personality Matters We are specifically looking for someone who:
- Takes ownership.
- Communicates before being asked.
- Follows through.
- Moves quickly.
- Notices problems before they become complaints.
- Enjoys talking to customers.
- Can maintain positive energy throughout the day.
- Is comfortable making calls, sending messages, and following up repeatedly when necessary.
- Understands that excellent customer service is about proactive communication, not simply answering questions.





If you need to be reminded to follow up with customers, this probably isn't the right position for you.

Preferred Qualifications

Experience in any of the following is a plus:
- Customer experience
- Customer success
- Customer service
- Construction customer service
- Residential construction
- Home improvement
- Remodeling
- Project coordination
- Account management
- Client success
- Scheduling or operations coordination
- CRM or project management systems

Experience in construction is helpful, but strong customer-service instincts, communication skills, organization, and initiative are the most important factors. Why Join MHHome Solutions?

You'll play an important role in the customer experience of a growing South Florida residential construction company.

This position gives you the opportunity to work directly with homeowners and collaborate across sales, operations, project coordination, and construction, giving you exposure to the complete customer journey rather than handling isolated support tickets.

If you're someone who enjoys responsibility, communication, problem-solving, and keeping things moving, this is an opportunity to make a direct impact on how customers experience their projects.

Compensation & Employment

Compensation: $300 USD per week

- Remote position
- Latin America (LATAM)
- Freelance / Independent Contractor
- Monday–Friday availability during U.S. Eastern Time business hours
- Payments and contractor arrangements are subject to company policies and applicable requirements.

How to Apply If you're an energetic, proactive, highly organized customer service professional who takes ownership and genuinely enjoys staying in constant communication with customers, we'd like to hear from you.

Apply through Indeed and tell us briefly about your customer service or customer experience background.

Please apply only if you are comfortable with a highly proactive, communication-intensive role and can reliably work during U.S. Eastern Time business hours.

Job Type: Contract

Language

- English (Preferred)

Work Location: Remote

📌 Customer Experience Specialist / Customer Service Representative (Colombia)
🏢 Mu0026H Home Solutions
📍 Colombia