Hughes Law Group is a growing immigration law firm dedicated to providing exceptional legal representation and client service. We are seeking a polished, driven Client Concierge to be the first point of contact for prospective clients — someone who can confidently guide individuals through an emotionally charged process while efficiently qualifying leads and converting inquiries into scheduled consultations.

This is not a traditional receptionist role. The idóneo candidate brings a service-first mindset paired with strong communication skills, a consultative approach, and the ability to move potential clients forward with professionalism and urgency.

What You’ll Do

Potential Client Intake & Conversion

- Answer all incoming calls promptly and professionally, serving as the first impression of the firm
- Conduct structured intake screening to determine fit for a consultation and qualify potential immigration clients
- Guide prospective clients through the consultation scheduling process with confidence and clarity
- Professionally disqualify inquiries that fall outside the firm’s practice areas and direct them to appropriate resources
- Follow up on warm leads to maximize consultation conversion rates
- Respond to texts on the firm’s mainline and monitor and respond to client-facing emails in a timely manner

Client & Case Support

- Make outbound calls to schedule clients for document signings and follow-up appointments
- Coordinate scheduling and send reminders to ensure smooth client flow
- Provide accurate information about the firm’s services
- Follow up with clients after their case is closed to request and obtain reviews.





Administrative Support

- Organize and maintain digital files in Dropbox according to firm protocols
- Perform document translations (English/Spanish) as needed
- Support the team with light administrative tasks to ensure smooth day-to-day operations

What We’re Looking For

- Fluent in both English and Spanish — written and spoken (required)
- Available Full Time, 9am to 5pm PST, Monday through Friday
- Demonstrated experience in a client-facing, sales, or intake role; experience in a legal or professional services environment is a plus
- Confident communicator who can build rapport quickly and guide conversations with purpose
- Strong phone presence with the ability to handle sensitive situations with empathy and composure
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Comfortable working independently in a fully remote environment
- Proficient with digital tools; experience with practice management software, CRM systems, or scheduling platforms is a plus
- Reliable, punctual, and responsive during business hours

What Success Looks Like In this role, success means that prospective clients feel welcomed and well-guided from the very first call, that qualified leads are consistently converted to scheduled consultations, and that the firm’s intake pipeline runs smoothly and efficiently. You will be measured by your responsiveness, conversion rate, and the quality of the client experience you deliver. How to Apply: Fill out this form https://forms.gle/Hf3xhof7uvFaM9wm6

Job Type: Full-time

Work Location: Remote

📌 Client Concierge/ Intake Specialist (Colombia)
🏢 Cristina M. Hughes, Attorney at Law
📍 Colombia