Responsibilities:
Tenant Communication and Customer Service:
- Serve as the point of contact for tenants, addressing inquiries, concerns, and maintenance requests.
- Assist tenants with leases, renewals, and other property-related issues.
- Resolve issues in a timely manner, maintaining a professional and courteous approach.

Work Order Management:
- Process and track maintenance requests and work orders, ensuring prompt resolution.
- Coordinate with maintenance teams, contractors, and vendors to schedule repairs and inspections.
- Maintain detailed records of completed and outstanding work orders.

Property Record Keeping:
- Assist in the maintenance and organization of property records, including tenant files, lease agreements, and maintenance logs.
- Ensure accurate documentation of all property management activities.

Excel and Google Products:
- Use Excel to create and maintain property management reports, spreadsheets, and budgets.
- Work with Google Sheets, Google Docs, and Google Drive to store and organize property-related documents and data.




- Track and report on key metrics (e.g., rent payments, work order completion) using Excel and Google tools.

Problem Resolution and Organization:
- Proactively identify and resolve any operational or tenant-related issues that arise.
- Stay organized by managing daily tasks, prioritizing urgent issues, and maintaining effective communication with team members.
- Help organize property inspections, lease renewals, and other scheduled events.

General Administrative Support:
- Assist with other administrative duties as needed, including office management, appointment scheduling, and handling inquiries.

Requirements:
High school diploma or equivalent (college degree or higher preferred).

Previous experience in property management, customer service, or administrative support is preferred.

Strong proficiency in Microsoft Excel and Google Workspace (Docs, Sheets, Drive).

Excellent written and verbal communication skills

📌 Property Management Assistant (Bucaramanga)
🏢 Nora Aguirre
📍 Bucaramanga