Citi is looking for an experienced Quality Assurance & Controls Group Manager to lead monitoring, testing, and control assessment activities that directly strengthen risk management quality across a integral financial services environment. In this senior leadership role, you will oversee a large team of professionals, shape the integrity of Citi's Control Framework, and drive meaningful improvements to how risk and quality standards are assessed, tested, and reported. This is a high-impact position for a seasoned risk and control leader ready to operate at the intersection of governance, quality assurance, and operational excellence.
Responsibilities
Lead a large team of risk and control professionals, providing clear direction, accountability, and hands-on guidance to junior managers and senior contributors to deliver high-quality outcomes.
Own the accuracy and completeness of Citi's Control Framework implementation, including Risk Control Policy, Control Standards, Issue Management Policy, Lessons Learned Policy, and Control Inventory.




Design and execute Monitoring and Testing programs for key controls, covering control design assessment, operational effectiveness evaluation, and testing tool development to measure control performance against defined risks.
Assess internal activities and processes against required policies, standards, and procedures to identify areas of risk, non-compliance, or control weakness.
Oversee quality testing for business function quality control and transformation lead quality control activities, ensuring completion standards are met post-process execution.
Consolidate and act on stakeholder feedback related to quality assurance, resolving issues efficiently and maintaining a continuous improvement cycle.
Report regularly on quality control outcomes and control effectiveness to senior management and key stakeholders, translating complex findings into clear, actionable insights.
Required qualifications & skills
10 or more years of experien

📌 Quality Assurance, Monitoring (Barranquilla)
🏢 Citi
📍 Barranquilla