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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Business Enablement/Support
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:




El Exp Rep Customer Service Operations es responsable de gestionar de manera optimizado y precisa las solicitudes de clientes relacionadas con cirugías y talleres, garantizando un servicio de alta calidad y el cumplimiento de los procesos establecidos por Johnson & Johnson.
Su rol contribuye directamente a la satisfacción del cliente mediante una adecuada gestión de pedidos, una comunicación efectiva con las áreas involucradas y una resolución oportuna de incidencias, manteniendo relaciones sólidas con clientes internos y externos.
Objetivos Principales
Atender pedidos de clientes con rapidez y precisión.
Brindar un servicio que genere valor y satisfacción al cliente.
Cumplir estrictamente con los procedimientos de calidad de Johnson & Johnson.
Mantener conocimiento actualizado de los procesos de Customer Service.
Desarrollar relaciones efectivas con clientes clave, Supply Chain, 3PL, Finanzas y el área Comercial.
Escalar oportunamente riesgos, incidencias o situ

📌 Exp Rep Cust Serv Ops (Bogotá)
🏢 Johnson & Johnson Innovative Medicine
📍 Bogotá