Concentrix in Medellin is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance through coaching, motivation and accountability.
You will monitor attendance, coach for weekly metrics, address performance issues, and ensure service levels meet KPIs while aligning with organizational policies. This role requires strong leadership and communication, with willingness to work a adaptable schedule.
📌 Operations Team Lead: Coaching (Medellín)
🏢 Concentrix
📍 Medellín
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