Permanent Full Time Employee - Base Salary + Law benefits included and more.
Work Location:
Position Overview
The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate accounts receivable records. This role works closely with customers and internal teams to resolve payment issues, reconcile accounts, and support healthy cash flow.
Key Responsibilities
- Monitor customer accounts and follow up on outstanding invoices and overdue balances.
- Conduct collection activities through phone calls, emails, and other communication channels.
- Maintain a consistent follow-up cadence based on aging and account priorities.
- Research and resolve payment discrepancies, short payments, unapplied cash, and account issues.
- Reconcile customer accounts and ensure payments are properly applied.
- Review aging reports and identify delinquent or high-risk accounts.
- Work with customers to clarify invoice details, payment status, and account balances.
- Collaborate with internal teams such as Billing, Sales, Customer Service, and Finance to resolve collection issues.
- Document collection activities, customer communications, payment commitments, and account status accurately in the ERP or accounting system.
- Negotiate payment arrangements when appropriate and follow up on agreed payment commitments.
- Escalate severely delinquent or disputed accounts according to company procedures.
- Assist with month-end AR activities, reporting, and account reconciliations.
- Maintain accurate customer records and support improvements to the overall collections process.
Requirements
- 2+ years of experience in Accounts Receivable, Collections, Credit & Collections, or a related accounting/finance role.
- Recemt experience with NetSuite is a PLUS.
- Experience managing customer accounts and following up on outstanding balances.
- Understanding of AR processes, invoice aging, payment
📌 AR Collections Specialist (Bogotá)
🏢 Auxis
📍 Bogotá