Picnic in Bogotá is seeking a hands-on Customer Support specialist to be the resident expert on our platform, processes, and policies. You will handle inquiries and complaints across email, chat, phone and in-person channels, ensuring escalations are resolved correctly the first time.
Based in our Bogotá office, you will work five days a week onsite, collaborate with other departments to prioritize resources, and help establish best practices for the support team as we scale.