IntouchCX is seeking a Subject Matter Expert (CSR2) to guide Customer Service Representatives on client brands, promotions, and processes. You will act as a role model and drive professional growth through coaching, feedback, and training initiatives.
You will coordinate with teams to maintain high-quality customer interactions and adapt to shifting schedules, including holidays. A strong communicator with leadership qualities is essential for success at IntouchCX.
📌 Customer Service SME (Bogotá)
🏢 IntouchCX
📍 Bogotá
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