SoftwareOne is seeking a Support Engineer to join the General IT Support team. You will resolve incidents and service requests for end-user devices, Microsoft 365, identity management, VPN, and core business applications, while delivering exceptional employee support.
You will work with Jira Service Management and ITSM tools to meet SLA/SLO targets, collaborate with local IT teams, and help onboard/offboard employees. Fluency in Spanish/Portuguese and English is required.
📌 Global IT Support Engineer – LATAM | Hybrid (Bogotá)
🏢 SoftwareONE
📍 Bogotá
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