Position Overview

We are looking for a highly organized, process-minded Operations Manager to help build and manage the operating layer between our founder, clients, technicians, vendors, finance/admin, and internal systems. This is a fully remote position, reporting directly to the CEO. This is not a technical engineering role, and it is not a passive coordination role. The Operations Manager will own operational visibility, accountability, follow-through, Service Delivery coordination, and process adoption across the entire business.

The primary goal of this role is to reduce founder dependency by converting fast-moving inputs—client needs, technical work, and internal priorities—into clear, owned execution with defined owners, timelines, next steps, and visibility.

MSP experience is helpful, but not required. The right operating mindset is more important than traditional MSP experience. The adecuado candidate understands Professional Services, how to build systems from the top down, and can quickly learn the MSP Service Delivery environment.
- Primary Function (80%):



Tech team management (3 employees and growing) and ticket triage. Designing, standardizing, implementing, and executing Service Delivery processes across the organization. Client onboarding, client satisfaction, vendor management, and internal systems. Managing licenses and tracking client hardware.
- Secondary Function (20%): Project coordination, AI efficiency / implementation and administrative leverage for the CEO and technical team.

Core Responsibilities

A core responsibility of the Operations Manager is to ensure all work is clearly classified, routed, tracked, and aligned with billing visibility across the business. This includes driving consistent categorization of work based on defined scope and project type to support accurate tracking and billing. This role is responsible for creating and upholding operational standards across the team, ensuring work is properly structured and reflected

📌 Operations Manager (Colombia)
🏢 ArcherTalent
📍 Colombia