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IT Product Support – Service Desk Agent | Bogotá

We’re looking for an
IT Product Support – Service Desk Agent
to provide L2 application support for a general
eQMS environment
.

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Location:
Bogotá, Colombia – On-site

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English:
Solid/Advanced

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Experience:
2–5 years in Service Desk / IT Application Support

Key Responsibilities:
- Handle L2 incidents, service requests, standard changes and escalations.
- Monitor and troubleshoot eQMS application issues.
- Support go-lives, hypercare, releases and data migration activities.
- Manage tickets using
BMC Helix ITSM
or similar tools.
- Coordinate with development, infrastructure, QA/validation and business teams.
- Maintain knowledge articles, troubleshooting guides and support documentation.





What we’re looking for:
- Strong IT Service Management / ITIL mindset.
- Experience with ticketing and incident management.
- Knowledge of regulated systems,
GAMP5
, audit trails and electronic signatures.
- Experience with
eQMS or Quality Management Systems
is highly valued.
- Strong analytical and troubleshooting skills.
- Python, SQL, scripting, monitoring or log analysis are a plus.

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Interested? Send your CV to:
[email protected]
Hiring #ITJobs #ServiceDesk #ITSupport #ApplicationSupport #eQMS #ITIL #Bogota #ColombiaJobs #TechJobs

📌 IT Product Support – Service Desk Agent (Bogotá)
🏢 Reclutamiento
📍 Bogotá