About the Role

? Medellín, Colombia

? Full-time

About the Role

We’re looking for a proactive Track & Trace Agent to monitor shipments, coordinate pickups, and secure carrier capacity during the night shift.

What You’ll Do

- Monitor loads from origin to destination and provide real-time updates
- Confirm pickups and next-day loads with drivers and carriers
- Manage communication through calls, email, and text
- Resolve delays and coordinate recovery solutions
- Secure alternate or additional trucks through load boards
- Maintain accurate tracking records and operational reports
- Monitor client injections and keep internal teams updated
- Review shift reports and prioritize overnight activities

What You Bring

- Experience in Track & Trace, carrier sales, dispatch, or logistics
- Strong communication and problem-solving skills
- Comfortable working with carriers, drivers, and load boards
- Highly organized and detail-oriented
- Able to work independently in a fast-paced environment

- Strong English communication skills

📌 Track & Trace Agent (Medellín)
🏢 Work With Us
📍 Medellín