Acronis is a general leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.
We are looking for an MDR Analyst to join our mission of protecting the digital world.
The MDR Analyst is responsible for investigating and triaging EDR/XDR incidents within the Acronis MDR service. This role focuses on investigating adversary activity, execution and aiding in remediation, and providing clear customer communication, while contributing to continuous service improvement.
The analyst will work closely with senior team members and the AI engineering team to enhance automation and integrate Agentic AI capabilities into the MDR workflow. This is a growth-oriented role, with opportunities to contribute to many areas, including proactive threat hunting and advanced incident response.
What You'll Do




- Investigate incoming EDR/XDR incidents, focusing on accurate triage and severity assessment
- Execute remediation actions such as workload isolation, following established playbooks
- Document investigation steps and maintain complete case records
- Collaborate with AI engineering to test and refine automated triage and response processes
- Own the incident from the detection to the resolution, with assistance from senior staff if required
- Support development and refinement of documentation, automation, and incident correlation logic
- Communicate clearly with customers via email and phone about incident status and recommendations
- Stay informed about current security threats and attacker techniques
- Work 5-day/8-hour schedule in office hours, with rotational weekend coverage

Who We’re Looking For
- Experience in SOC, MDR, or IT security operations
- Strong understanding of EDR/XDR operati

📌 Managed Detection and Response Analyst (Colombia)
🏢 Acronis
📍 Colombia