We’re looking for a proactive, dependable, and highly organized Bilingual Virtual Assistant to support a growing U.S.-based mortgage business.

This is a full-time, long-term opportunity for someone who wants to learn, grow with the team, and eventually take ownership of recurring administrative processes.

Previous mortgage experience is not required. We will train the right person. What matters most is strong communication, reliability, attention to detail, initiative, and the ability to learn quickly.

What You’ll Be Helping With

- Managing emails, calendars, and day-to-day administrative tasks
- Following up with clients, borrowers, real estate agents, and business partners
- Making and answering calls in English and Spanish
- Requesting and tracking required documents
- Keeping the CRM and loan pipeline organized and up to date
- Following up on leads, pending items, and outstanding tasks
- Assisting with contracts, estimates, and administrative documentation
- Supporting loan files through different stages of the process and closing
- Managing recurring administrative tasks and reimbursements
- Documenting processes and helping maintain SOPs

You’ll receive training on our processes and mortgage-related systems.

Who We’re Looking For

Someone who is proactive, organized, detail-oriented, and accountable. You should be comfortable managing multiple priorities, communicating professionally with clients and partners, learning new technology, following documented processes, and taking ownership without needing constant reminders.

We especially value someone who asks questions when needed,



communicates problems early, handles confidential information professionally, and is looking for a long-term opportunity to grow with the team.

Non-Negotiable Requirements

- Fluent English and Spanish — spoken and written
- Comfortable making and answering calls in both languages
- Own laptop or desktop computer + professional headset
- Reliable wired internet connection (Ethernet required)
- Quiet, private, designated workspace free from distractions — no kitchen, bedroom, or shared/common workspace
- Full-time availability Monday–Friday, 8:00 AM–6:00 PM Eastern Time
- Availability for occasional after-hours communication when necessary
- Comfortable learning and working with multiple software platforms and CRMs

Experience

Experience in virtual assistance, administration, customer service, CRM management, real estate, mortgage/financial services, insurance, or operations is a plus.

Mortgage experience is NOT required. If you communicate well, are comfortable with technology, stay organized, and learn quickly, we’re willing to train you.

Schedule

Monday–Friday

8:00 AM–6:00 PM Eastern Time

1-hour lunch break

Full-Time Remote

Because we work with clients,



real estate agents, and active transactions, there may occasionally be situations requiring communication outside normal business hours.

Compensation

$500 USD/month base + performance incentives

We are looking for someone interested in growing with the business as their knowledge, responsibilities, and contribution to the team increase.

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What You Should Do Next

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How to Apply

Please send the following via WhatsApp to +1 (407) 900-2422:

- Your Resume / CV
- One short video in ENGLISH — 2–3 minutes total — answering ALL five questions below:

1. Tell us about yourself and your current work experience.
2. Why are you interested in this position?
3. Tell us about a time you had multiple urgent tasks. How did you decide what to do first?
4. When learning a new software or process, how do you make sure you can do it correctly on your own next time?
5. If you make a mistake that could affect a client, what would you do?

3. A screenshot of your internet speed test
- A photo of your designated workspace

Important

Please read the requirements carefully before applying.

Applications that do not include the requested CV, English video, internet speed test, and workspace photo will not move forward in the hiring process.

We are intentionally looking for someone who can follow instructions, communicate professionally, take ownership, and grow with us long term.

If that sounds like you, we'd love to hear from you.

📌 Bilingual Virtual Assistant – Mortgage Operations (Colombia)
🏢 American Dream Cash Offers
📍 Colombia