Be the Force That Keeps Global Networks Running Securely

Modern businesses depend on secure, uninterrupted connectivity-and behind every resilient network is an engineer who can think fast, troubleshoot with confidence, and keep critical systems performing at their best. As a NOCaaS Engineer, you'll monitor and maintain cloud network infrastructure, resolve complex technical issues, collaborate with general teams, and help customers stay connected around the clock. If you're ready to shape the future of cloud-delivered networking, we're looking for Top 1% talent who thrive under pressure and are driven to deliver operational excellence in the fast-moving world of Cybersecurity-as-a-Service.

Job Overview

- Employment Type: Indefinite Term Contract
- Work Setup: Work From Home/Remote | Colombia
- Shift: Day Shift (8:00 AM-5:00 PM Colombia Time)* | Weekends Off
- *Shift schedule may vary within the month depending on business requirements

Exciting Perks Await!

- 5-day work week
- Weekends off
- Work-from-home arrangement
- 20 vacation days
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to general clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

- 2 to 5 years of relevant experience as a Tier 1 or Tier 2 Support Engineer, IT Systems Administrator, NOC Engineer, Network Operations Engineer, or in a similar role within web, networking, or information security companies
- Must have the ability to work 24/7 rotating shift coverage and provide on-call support as required

Must have

- Experience with: ISP, DNS, DHCP, NAT, HTTP/HTTPS




- Ability to read application system logs and identify relevant root causes of issues
- Excellent troubleshooting skills with a passion for solving complex technical problems in live production environments
- Excellent written and verbal communication skills

Advantage

- Experience working with a Cloud or SaaS technology provider
- Familiarity with networking and security protocols and standards
- Strong computer skills with emphasis on Networking, TCP/IP, Firewalls, Proxy servers
- Ability to adapt and work efficiently in a rapidly changing environment while managing multiple projects simultaneously
- Ability to thrive in a fast-paced environment
- Ability to work effectively with globally dispersed, cross-cultural teams

Your Daily Tasks

- Work as part of a shift-based team providing 24/7/365 operational coverage
- Own and manage production system uptime and functionality by troubleshooting and resolving system and network issues
- Collaborate with internal teams and stakeholders to identify and resolve incidents
- Engage with customers by investigating issues, providing updates, and following up on service status
- Track and monitor system health while identifying areas of concern and opportunities for improvement
- Mitigate outages and system malfunctions while escalating incidents based on priority and urgency to the Engineering team
- Coordinate with third-party service providers to resolve network and system issues
- Provide higher-tier support for customer issues related to last-mile connectivity
- Help build,



improve, and expand the Network Operations Center team
- Train and support team members to address knowledge gaps
- Participate in ongoing projects and customer onboarding activities
- Join customer welcome calls to introduce services and support the onboarding process
- Serve as a focal point for support and field engineering teams by understanding customer business use cases
- Drive continual service improvement by reviewing, updating, and creating processes and procedures that strengthen operational excellence

About the Client

Our client is a global leader in Cybersecurity-as-a-Service, redefining how organizations connect and protect their people, applications, and data. Their cloud-native platform simplifies secure networking through innovative SD-WAN and security technologies, helping businesses around the world operate with greater agility, resilience, and confidence. By joining their team, you'll work on technology that's shaping the future of secure enterprise connectivity while collaborating with experts across the globe.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 NOCaaS Engineer (Bogotá)
🏢 Emapta Global
📍 Bogotá